> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ntop.com/llms.txt
> Use this file to discover all available pages before exploring further.

# nTop Account Troubleshooting Guide

Are you are experiencing problems viewing app.ntop.com or accessing your nTop account? Here are some recommended steps to troubleshoot the problem:

1. If you cannot find the nTop welcome email, check your Junk folder. It is unusual, but some security practices block our automated messages.
2. Make sure you have a stable internet connection before accessing your account. If you are traveling or disconnected from the internet, your license remains valid for 10-days until you need to reconnect.
3. nTop should work with several available browsers. However, we officially support [**Google Chrome**](https://www.google.com/chrome/) and suggest using the newest release.
4. **[Opening a new incognito window](https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop\&hl=en)** with Google Chrome and viewing the website may identify conflicts with cookies and third-party extensions.
5. If the issue is generating an error message, try searching our **[Accounts and Installation](https://support.ntopology.com/hc/en-us/categories/360003635054)** section for known solutions.

If none of these steps resolve the issue, contact nTop Support for assistance. Be sure to send your system specifications and any relevant screenshots.

**[View this article](/help-articles/access-and-installation/setup-and-install-troubleshooting/ntop-troubleshooting-guide)** you're experiencing error messages or crashing with nTop Platform.

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