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Issue:

When attempting to assign a license to an end-user, the Org. Admin encounters the error message “The following action cannot be performed; please contact support@ntop.com.” If you try to add a user to your organization that already exists in a different organization, you will receive this error message.

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Applies to:

  • nTop User Dashboard
  • Org. Admin

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Cause:

The most likely cause is that the end-user previously acquired an account, and the associated email is linked to a separate organization. End-users may only be part of a single organization.

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Solution:

One of our Support team members can reassign the end user to your organization. Contact nTop support to request this change.

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Keywords:

licensing add user org admin organization administrator can’t org