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Issue:

Some users may receive an unexpected “Your nTop Account Setup” message from no-reply@ntop.com. The licensing system sent this automated message with instructions for creating an account and setting up a password. However, these users may already have an active account.

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Applies to:

  • nTop
  • Cloud Licensing
  • Local Licensing

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Cause:

Upgrading a trial account to a customer or student license, extending to the subscription date, or system changes to the user’s account by the Organization Administrator or nTop Support may trigger these messages.

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Solution:

If your account is working normally, you may disregard the message. If you experience any issues, contact support for assistance.

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More on this topic:

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Keywords:

licensing account email trial issue